![]() ![]() How do I create a new account or start over?.How do I change users if I want to use multiple accounts?.I went to play a new game on a shared device, and it just kept loading my family member’s account.I have an account on Game Center/Google Play and I want to transfer my progress to another device so that I can keep playing.If I uninstall the game, will I lose my progress?.My game started over from level 1, and I’ve lost all of my progress!.Keep in mind that most of these situations may require the assistance of a Monster-Handler, so read carefully and let us know if you have any more questions or need help with getting that transfer completed! ![]() Oh no, your Monsters are lost and you need help finding them?! Maybe you got a new device and can't remember how you logged in? Has your game or device recently updated and your game started over? Don't worry, the Monster-Handlers are pretty good at finding missing Monsters! These frequently asked questions will cover how to locate lost progress, transfer accounts between devices or login methods, and what happens when you uninstall the game. ![]()
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